Book your place now

Course Details Course Id: 348664

Delivery Method: Classroom Course
Dates:	Times: 9:00 AM - 5:00 PM

Duration:	1 day
Location:	New Horizons, Level 2, 31 Queen Street, Melbourne, VIC 3000 View map
Places:	0
RRP:	$ 580
Price:	$ 551 (Price includes GST)
Discount:	5%

Email a friend

About This Training Course

In this Interpersonal Communications training course, students will learn how to develop effective communications skills that build positive interactions with others.

Subjects Covered

"Lesson 1: Communication styles and methods
- Communication styles
- Identifying primary communication styles
- Identifying secondary communication styles
- Verbal and nonverbal communication
- Using verbal communication
- Using nonverbal methods

Lesson 2: First impression and building rapport
- The importance of first impressions
- Identifying elements of a first impression
- Communicating to build rapport
- Building rapport
- Establishing credibility
- Building positive relationships
- Asking questions

Lesson 3: Building relationships through feedback
- The importance of providing feedback
- Using paraphrasing
- Providing feedback
- Providing positive feedback
- Providing constructive feedback

Lesson 4: Supervisors
- Understanding supervisor styles
- Handling ineffective supervisors
- Promoting an idea
- Handling human resource issues
- Negotiating a raise
- Handling resignation

Lesson 5: Colleagues and subordinates
- Communicating with colleagues
- Responding to a colleague's idea
- Communicating with subordinates
- Refusing a subordinate's request
- Handling dismissal

Lesson 6: Customers and vendors
- Communicating with customers
- Responding to complaints
- Communicating with vendors
- Rejecting a vendor's proposal
- Complaining to a vendor

Lesson 7: Organisational culture
- Understanding organizational cultures
- Adjusting to the culture
- Discussing elements of organizational culture
- Identifying organizational culture
- Cultural networks
- Using cultural networks
- Discussing roles in cultural networks
- Managing physical culture
- Arranging meeting space
- Managing emotional culture
- Using positive language
- Encouraging initiative "