About This Training Course

As an administrative professional, your job encompasses numerous organisational skills, including planning, scheduling, negotiating and delegating. Administrative professionals take responsibility for much of the organisation and co-ordination within the office. It is a task that calls for tact and diplomacy as well effective communication skills and numerous professional skills.

Subjects Covered

This Essential Skills for Admin Professionals Training Course will cover the following topics:

Developing a Professional Image
• Characteristics of a professional
• Improving your credibility
• Developing confidence and esteem

Personal Management Skills
• Find your place in the management team
• Identifying your core competencies
• Matching business goals with administrative support

Planning and Scheduling
• Planning and Setting objectives
• Key steps of solving problems
• Setting Priorities and goals
• Urgency/Importance dilemma
• Time Management

Communication Skills
• Communicating effectively
• Active Listening skills
• Giving and getting instructions
• Tact and diplomacy

Interpersonal Skills
• Working relationships and team dynamics
• Managing verbal and non-verbal behaviour
• Managing your emotions
• Building mutual respect and trust with others

Conflict Management
• Resolve conflict in a professional manner
• Coping with Stress
• Dealing with difficult people

Putting your Skills to Work
• Effective meeting management
• Improve personal impact as you present
• Provide feedback with confidence

Training Course Outcomes

Administrative professionals and support staff.

Prerequisites

There are no particular requirements for this Essential Skills for Admin Professionals Training Course.

Other Information

Duration for this Essential Skills for Admin Professionals Training Course is 2 Days.

If you need more information contact Startnextweek.com.au on 1300 728 102